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What do you think about B&Q Scotswood?
- Monday07:00 - 21:00
- Tuesday07:00 - 21:00
- Wednesday07:00 - 21:00
- Thursday07:00 - 21:00
- Friday07:00 - 21:00
- Saturday07:00 - 20:00
- Sunday10:00 - 16:00
Michael 2017-05-25 15:47:48
This is about the 2 of the staff on the top floor of B&Q's Scotswood branch, Karen and Laura, who played a complete blinder. We live a long way north of Newcastle, and I was looking for curtain hold-backs which were out of stock. Karen took my call, identified the items and went to enormous trouble to locate them in another store. She then arranged for them to be brought to Scotswood in time for our next visit to Newcastle, and Laura was instrumental in making that happen. The next time we called in, there were the items. Both girls went far out of their way to make things happen and were an absolute credit to the store and to themselves. With service like that who would not use B&Q?
Darrel 2013-05-03 10:56:31
No complaints re; products but tried to telephone the store for over half an hour this morning- no reply-then when telephone eventually answered I did not have my question re-delivery answered as the member of staff had no communication skills at all - was really rude- I hung up and will not use this xstore again.if this is the type of staff they are now employing- don't know if it's a training issue or if he was having a bad morning- however, no employee should ever answer the telephone in such a manner- not good at all B & Q.
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